If you need to send any items back for exchange or return, you must do so within 7 days from the date on which you received your order. Please complete the exchange/return form, indicating clearly on the receipt which particular item(s) you would like to exchange or return, and send the item(s) back to us by courier with the corresponding receipt to the following address:
Address: 18/F, Block 2, 3A Hung Cheung Road, Goodman Tuen Mun Distribution Center, Tuen Mun, New Territories, Hong Kong
Attention: Giordano Eshop
Alternatively, you can exchange the item in any of our Hong Kong or Macau stores, although refunds for online purchases cannot be handled at our retail stores. Please note that this exchange and return policy does not apply to apparel that have been altered using our alteration service.
Please contact us at 27464795 or email hkeshop@giordano.com if you have any further questions or require any further information on exchanges and returns.
Your refund will be processed based on the original payment method used for your purchase. The refund process will take approximately 10 working days to complete, although the processing time may vary subject to the means of payment and the third party payment providers involved.
As the display capabilities and graphic properties of computer monitors, tablets and mobile devices may vary, we cannot guarantee that the colour displayed on your monitor will be completely accurate.
We do monitor the number of returns made by customers, and repeated returns will be flagged and potentially refused at our discretion.
In case of any dispute, the decision of Giordano Limited shall be final and conclusive.
phone: +852 2746 4795
(online store)
phone: +852 2746 4668
(physical store)
e-mail:
hkeshop@giordano.com
service hours:
mon to fri
09:00 - 17:00
*closed on sat, sun & public holidays