If you need to send any items back for exchange or return, you must do so within 7 days from the date on which you received your order. Please complete the exchange/return form, indicating clearly on the receipt which particular item(s) you would like to exchange or return, and send the item(s) back to us by courier with the corresponding receipt to the following address:

Address: 18/F, Block 2, 3A Hung Cheung Road, Goodman Tuen Mun Distribution Center, Tuen Mun, New Territories, Hong Kong
Attention: Giordano Eshop

Alternatively, you can exchange the item in any of our Hong Kong or Macau stores, although refunds for online purchases cannot be handled at our retail stores. Please note that this exchange and return policy does not apply to apparel that have been altered using our alteration service.

Please contact us at 27464795 or email hkeshop@giordano.com if you have any further questions or require any further information on exchanges and returns.

Remarks

1. All items must be returned new, unused and with all Giordano and garment hangtags still attached.
2. During our sale clearance, products marked for final sale (as well as products that have been altered using our alteration service) cannot be refunded, returned or exchanged.
3. To minimize courier transit times and the chance of goods becoming lost, you are advised to use EMS or Shun Fung courier services. Regarding exchanges, you will need to bear the one-way courier fee sending the item(s) to our offices. Goods returned to you will be sent using our complimentary courier service.
4. Return requests made outside of the seven-day policy will be accepted at the discretion of Giordano.

Receiving a refund

Your refund will be processed based on the original payment method used for your purchase. The refund process will take approximately 10 working days to complete, although the processing time may vary subject to the means of payment and the third party payment providers involved.

Colours

As the display capabilities and graphic properties of computer monitors, tablets and mobile devices may vary, we cannot guarantee that the colour displayed on your monitor will be completely accurate.

Repeated Returns

We do monitor the number of returns made by customers, and repeated returns will be flagged and potentially refused at our discretion.