EShop Exchange Policy


  1. Within a maximum of 3 (three) calendar days after the date the ordered items are received by the customer;.
  2. Must attach and send a video (without interruption, in one continuous video sequence) when unboxing the ordered items;
  3. Limited to 1 (one) exchange per transaction and only for the same item;
  4. Exchange is subject to availability of the item;
  5. The Items must be in original condition and accompanied by the original purchase receipt (to avoid any doubt, original condition in this point refers to items that have not been washed, worn, ironed, and with the Giordano label (tag) still intact and not detached from the item);
  6. item/s purchased online can only be exchanged through the online method, and the same applies to items purchased through our retail stores, which can only be exchanged through our retail stores;
  7. We only facilitate exchanges for the same item. Other exchange methods may be considered on a limited basis or based on specific cases, subject to the discretion of Giordano;
  8. For security and health reasons, the following items are not eligible for exchange:
    • Undergarments, including socks;
    • Items marked as non-exchangeable; and
    • Items that have been worn, washed, or ironed.


E-Shop Exchange Procedure


  1. When the item/s have met all of the above exchange criterion, please email to: cust.care@giordano.co.id or contact us through the whatsapp at 0811-9630-2222. Under subject, please type Exchange
  2. Provide your 1) Order ID 2) Item/s Information 3) Reason/s for exchange
  3. Once approved, fill in the details in the bottom of the invoice. After which you may pack the item/s appropriately and send it via registered mail/courier with tracking number to the following address within 2 days:

    PT Giordano Indonesia,
    Jln Ciputat Raya, No 28
    Kebayoran Lama Selatan
    Jakarta Selatan, 12240
    Attention: E-Shop

  4. The full one-way courier fee to our exchange location shall be borne by you
  5. As for the exchanged item, it shall be send to your delivery address and also the courier fee shall be borne by you
  6. Please be advised that when we have received the item/s we will have to ensure that it meets all our exchange policy criterion. In the event, that the criterion is not met, we reserve the right to return the item/s back at the customer expense. At the same time, we shall not be hold accountable for the item/s






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