Delivery

 

Door-To-Door

Delivery Areas

We offer shipping to all areas in Malaysia, NOT included hotel/guesthouse room and PO Box address. Do ensure that your address is stated completely and correctly, only 1 delivery address per order allowed.

 

Shipping Fee

There is a standard shipping fee of RM10 for each order. FREE SHIPPING will be offered to all single order of RM100 and above, where it is not transferable or redeemable for cash. Strictly NO refund for any shipping & handling fee.

 

Delivery Method

All the parcels are dispatched and delivered by our courier partners. Once your shipment is ready for dispatch, courier trace number will appears on MY ORDERS - Shipping Info.

If you have not seen a status update of your delivery after few days, please contact us at eshop@giordano.com.my for further assistance.

 

Delivery Lead Time

We promised to process confirmed orders in the shortest time possible. We will ship out your order within 1-3 working days. In general, delivery time for major districts require 2-4 working days, where remote areas require 3-5 working days.  

However, delivery may take slightly longer than usual lead time during peak sales/festival periods, due to heavy surges in online orders and courier partner handling capacity. We will make announcement in advance for relevant circumstances. 

Parcels are delivered on working days between 9am-5pm, no delivery will be made on weekend and statutory Public Holidays. 

 

Security

At the moment of receiving parcel, you agree to inspect the parcel packing integrity before you or your authorized person signing-off the receipt of delivery. Refuse to sign for received parcel if you have found the seal is broken or any significant damage, contact us at eshop@giordano.com.my with any photo as evidence, if could. Giordano will not be responsible for any loss suffered due to the parcel being received by someone other than the recipient.

 

Undeliverable Orders

Occasionally, orders are returned to us due to incorrect address, or there is an otherwise failed delivery attempt(s) or the order is refused by the recipient due to parcel packing integrity. Where our courier partner will return undeliverable parcel to us, we will issue a refund after deducting the original shipping & handling fee. If the order needs to be re-delivered, however, you will be charged RM10 delivery and handling fee.

 

Instore Collection

You may collect your parcel in Giordano Malaysia retail store, which currently applicable in WP Kuala lumpur, such as KLCC, Pavilion KL, Berjaya Times Square, Sungei Wang Plaza, Bukit bintang.

 

Remarks

  1. By checking MY ORDERS - Order Status, once the parcel arrived at your selected store, you may collect it together with 8-digits Pick Up Number given, within 7 days (for online payment) / 3 days (for instore payment).
  2. We could not entertain any request of change of store of collection once the order is confirmed.
  3. If you are not available for parcel collection, an authorized representative may collect on your behalf with Pick Up Number. Anyway, Giordano.com will not be responsible for any loss suffered due to the parcel being collected by someone other than the recipient.
  4. Overdue unclaimed orders will be cancelled. We do monitor the number of cancellations made by customers. Refund will be granted in such event at the discretion of Giordano.com, and subjects to deduction of administration costs.
  5. Giordano.com reserves the right to withhold any delivery if have any doubts whatsoever as to your credit worthiness or insufficient identification.



free delivery above rm100

instore collection

member benefits

15 days exchange/return



contact us

giordano (m) sdn bhd (230586-p)
3rd floor,120,
jalan bukit bintang,
55100 kuala lumpur.

03-21434343
business hrs 9-5pm
eshop@giordano.com.my

  








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