Frequently Asked Question



How do I make registration into Giordano web?

  1. Click the sign in button.
  2. The screen will show you 2 options; register or sign in through facebook.
  3. If you choose “register”, you will need to fill in your email address and password.

How do I place an order?

  1. Select a product and click on the picture.
  2. Select the color & size of the product & fill in your order quantity
  3. Add the product into the shopping cart by clicking on the icon

How do I Make Payment?

  1. After you have confirmed your order, click on the checkout button. (please note that you must fill in your delivery address too)
  2. There are 2 payment options: bank transfer or credit card.
  3. If you choose bank transfer, the screen will show Giordano bank account information, then you go to the ATM or using a bank website to do the payment. After that please email the proof of payment to onlineservice@giordano.co.id to confirm the payment.
  4. If you choose credit card, the screen will link you to the bank website. You will need to fill in all the necessary fields including your credit card number and the 3 digit CVV number.
  5. Once the payment is approved and completed, the screen will link you back to the Giordano website.

If I pay using bank transfer, how long will my order still exist?

Your order will be still exist in 2 working days. After 2 working days if you do not confirm your payment, then your order will be canceled automatically.


When will the product be delivered and how long can I expect to receive it?

We process all deliveries within 2 - 4 working days upon payment confirmation . Delivery time will be 7-20 days depending on the destinations. For your information, deliveries are only on Monday to Friday from 9am to 5 pm. There are no deliveries on Saturday, Sunday and Public Holidays.


What happens if i do not receive my order?

Non-received orders are usually returned to us and are mainly due to an incorrect address. Please ensure that your delivery address is correct as you will have to bear for the re-delivery cost. Also, please ensure that you or someone you authorised sign the received order as we will not be accountable once the order has been delivered and proven received.




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pt. giordano indonesia

office :
rukan plaza pasifik b3 no. 54 - 56, raya boulevard barat, kelapa gading, north jakarta, 14250
phone : (021) - 4584 - 7338
fax : (021) - 4884 - 7757
0895-3289-2019-8
email : onlineservice@giordano.co.id








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