Door-to-Door


Delivery Area

We offer shipping to all the areas of HKSAR and Macau (residential and business addresses only).


Shipping Fee

There is a shipping charge of HK$30, orders of HK$250 or above will be shipped for free.


Delivery Method

We provide Door-to-Door delivery for both residential and business addresses but do NOT include hotels or PO Box addresses. We will provide you with a tracking no. when your shipment is ready. Please visit: https://www.ec-ship.hk/platform/index.jsf (Hong Kong Post) or http://www.sf-express.com/hk/en/ (SF Express) or http://www.mechk.com/index.php (Morning Express) for delivery trackingWe provide Door-to-Door delivery for both residential and business addresses but do NOT include hotels or PO Box addresses.


Delivery Time

We will deliver your order within 2 - 4 days from the date you placed it, online excusive item(s) will deliver within 4 - 6 days from the date you placed it. In general, delivery time for Hong Kong major districts require three to 3 to 5 working days for delivery, while Hong Kong remote area and Macau require 7 days for delivery.

Orders are delivered Monday to Friday 9 am to 5 pm, excluding Saturday & Sundays and statutory Public Holidays.

Remarks: Giordano will NOT take any responsibility for delivery delays.


Undeliverable orders

Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts or refused by recipient. When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee, customer need to be charged with HK$50 as extra delivery fee and handling fee.

Please ensure buyer or recipient authorized to sign the delivery, Giordano will not responsible to any lost due to package receive by other recipient.


In-store collection

Customer can collect your order in selected shop.

We will inform you by SMS when your order are arrived to the selected store. The goods needed to be collect in 7 days (for online payment) / 3 days (for instore payment), otherwise the order will be cancelled.



Customer is requested to examine the goods immediately upon delivery for any discrepancies, quantities, and/or physical damage. Please refer to Exchange and Return if you find any discrepancies, quantities, and/or physical damage. If customer has signed after receiving the goods, Giordano Limited reserves the right to refuse your claim.




free shipping above $250

membership

7 days guaranteed exchange / return

store locator



contact us

phone: 800-969-963

mon to fri
09:00 - 18:00

sat,sun and public holiday break

email:
e-shop@giordano.com

     










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