Giordano is committed to provide quality products to our customers. If for any reason you are not completely satisfied with any product, please exchange it at any Giordano stores in your country, or return it to us with the receipt within 7 days of arrival .

Address for Exchange and Return :

Address : 3/F, Block 5, Phoenix Creative Park, 67, Gongye North Avenue, Haizhu District ,Guangzhou, Guangdong, China
ZIP Code : 510250
Tel: +86-181-22251772
Contact Name : Luo Yonghui

Kindly let us know before sending out the package . And advise us the tracking number after send out , as we can't get the package without a track number .
Please contact our Customer Service Team via email e-shop@giordano.com if you have any further questions or require any further information on exchanges and returns.


Remarks

  1. All items must be returned new, unused and with all Giordano and garment hangtags still attached.
  2. Giordano.com will not refund or exchange the following items: personal items (such as underwear or socks), items marked “not refundable” or “not exchangeable”, and items being soiled or damaged (such as size altered, washed or worn garment, leather being oiled, etc.)
  3. Items cannot be partially returned if the order included gifts or items were bought as a bundle. If you return only parts of a bundle, the return is considered incomplete and cannot be processed until the remaining gifts or bundled items are also returned. If the gift item has been unpacked or used, other items in the order can be exchanged, but not refunded.
  4. Giordano.com will not accept refunds and exchanges of items which were purchased in our regular stores.
  5. Please note all goods must be accompanied by an invoice. Returns without an invoice will be denied.
  6. Items purchased on giordano.com may also be exchanged in any of our retail stores.
  7. Regarding exchanges, you will need to bear the one-way courier fee sending the item(s) to our offices. Goods returned to you will be sent using our complimentary courier service.
  8. Return requests made outside of the seven-day policy will be accepted at the discretion of Giordano.


Receiving a refund

Your refund will be processed based on the original payment method used for your purchase. The refund process will take approximately 5 working days to complete, although the processing time may vary subject to the means of payment and the third party payment providers involved.


Colours

As the display capabilities and graphic properties of computer monitors, tablets and mobile devices may vary, we cannot guarantee that the colour displayed on your monitor will be completely accurate.


Repeated Returns

We do monitor the number of returns made by customers, and repeated returns will be flagged and potentially refused at our discretion.








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business days 11-8pm

email:
e-shop@giordano.com




  

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